Filter-Depot.com is proud to represent many of the most reputable product lines in the industry of filtration. Taking pride in the quality of the product delivered to the customer is also of great importance to Filter-depot.com. If your product arrives and it is damaged or not the correct item(s) we offer a refund and exchange policy.

Exchange Policy:

30 day exchange Policy.

If your item(s) arrive damaged please document the damage with a photo and written description. Please do not discard the item. Return item and paperwork (Proof of purchase/Invoice) of order to Filter-depot.com 3324 Pelton St. Charlotte, NC 28217. Once item is received we will review the damage and contact you about the Exchange Policy. We will offer an exchange for the item(s) once it is reviewed.

If your item(s) arrive and they do not match the part number you ordered or they are not a comparable and acceptable alternative (I.e. many of the filters offered on Filter-dept.com are cross referenced to match the criteria (size, shape, ends etc.) that the customer needs), send the item(s) and paperwork (Proof of purchase/Invoice) to Filter-depot.com 3324 Pelton St. Charlotte, NC 28217.

If we are unable to provide you with a filter that meets the criteria needed for your filtration once you have returned the item(s) Filterdepot.com will contact you and arrange for a full refund on these item(s).

Meeting our customers’ needs is of great importance to Filter-depot.com and we are willing to work with customers to provide you with the service and products you deserve and need. Please contact Filter-depot.com with any questions or concerns in regards to the Exchange Policy via email at sales@filter-depot.com.

Thank you for your business.